Right of withdrawal for online sales

Legislative Decree no.185 / 99:

Pursuant to Legislative Decree 206/2005, the buyer has the right to withdraw from the contract without penalty and without giving any explanation for a period of fourteen days from the time of purchase. As per article 59 of the same Legislative Decree, personalized goods are an exception.

You can withdraw from the contract due to product defects or any your personal reason. You can contact HighTech S.r.l. from your personal area on the site or send an email to ordiniweb@cargomilano.it communicating the intention to return and specifying the reasons, with photos and documentation of the problem encountered in the event of a defect or breakage of the goods. You will be contacted to define the methods of collection and reimbursement of the returned goods: HighTech S.r.l. does not pay or reimburse transport costs.

The right of withdrawal applies to natural persons who act for purposes not related to their professional activity. Therefore, purchases made by resellers and companies are excluded from the right of withdrawal.
Personalized goods or goods which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly also excluded from the right of withdrawal.

How to exercise the right of withdrawal:
The right of withdrawal is exercised by sending, within fourteen working days of receipt of the goods, a written communication via your personal area on the site or by email to ordiniweb@cargomilano.it. In case of communication via email, it is necessary to indicate the codes of the products to be returned, as well as indications of the bank details for reimbursement in the event of a bank transfer.

Within the term of thirty working days from the approval of the return, the products subject to reconsideration must be returned to High Tech S.r.l, via Privata A. Meucci n. 43, Milan, from Tuesday to Sunday, from 1.30 pm to 7.30 pm, Saturday and Sunday from 10.30 am to 7.30 pm. The return is at your expense: a necessary condition for the return to be accepted is that the products are intact, in their original packaging and accompanied by the documentation received upon delivery. Shipping is your responsibility. Parcels cash on delivery will be rejected.



The reimbursement is not foreseen for products arrived damaged for which the delivery has not been accepted with reserve. HighTech S.r.l. reserves the right to refuse unauthorized returns or returns that do not comply with all conditions. Once the goods have been received and their integrity has been verified, we will refund, within ten days of receipt of the goods, using the same method of payment used for the order. The amount that will be credited relates exclusively to the price paid net of transport costs.