WHO CAN I CONTACT FOR INFORMATION AND ASSISTANCE?
HighTech S.r.l. is at your disposal for any information request, for advice before purchasing and to provide you with all after-sales assistance services.
Cargo Via Privata A. Meucci 43, 20128 Milan
Tel. +39 – 02 – 2722131
High-Tech Piazza XXV Aprile 12, 20124 Milan
Tel. +39 – 02 – 6241101
You can also contact us via email in the Contact section.
IS THE DESIGN SERVICE FREE OF CHARGE?
You can simulate your optimal solution with the online configurator tool, or contact us for free design assistance and support, in the Services section.
HOW CAN I DESIGN MY BOOKCASE / SOFA BY MYSELF?
Enter the measurements in the configurator, choose the components, modify the arrangement of the elements according to your preferences: once the project is finished, the system will calculate the total cost.
CAN ALL ITEMS FOR SALE IN STORES CAN BE PURCHASED ONLINE?
Cargo and HighTech are two stores that research and select products for a lifestyle far from chlicès: the assortment is constantly updated. For this reason, on our site you will find only the fundamentals, the indispensable pieces to furnish your spaces. For everything else, to find what you can and cannot imagine, we invite you to our stores: a vast assortment of furnishings and accessories awaits you; kitchen utensils; home textiles; plants and pots; fashion, accessories and much more.
HOW MUCH DOES THE TRANSPORT AND DELIVERY SERVICE COST?
The cost of transport and assembly depends on several factors: the destination of the items, the amount of the order, the type of items, the volume of the items’ packaging and the characteristics of the delivery service. The cost items are specified at the time of the order and can be consulted in the Delivery section of the site.
WHAT ARE THE DELIVERY TIMES?
The shipment will be entrusted to the courier within 5 (five) working days from the date of notification of availability of all the items included in the Order at the HighTech S.r.l. warehouses, and after verification and registration of the payment of the entire agreed amount.
WHAT ARE THE DELIVERY METHODS?
Deliveries are to be intended on the street side and without assembly.
For quotation for deliveries to smaller islands, Venice and disadvantaged locations; deliveries up to the floor; collection of used items; assembly; special or personalized services, contact email@example.com, fabrizio.casolaro@cargomilano, firstname.lastname@example.org.
WHAT HAPPENS IF THE COURIER CANNOT FIND ME?
The courier will make one to three attempts, also contacting you by phone at his discretion. Subsequently the goods will remain in the branch closest to your address; our shipping office will contact you to arrange the delivery again.
CAN I CHANGE THE DELIVERY ADDRESS?
If the order has not already been shipped, just send an email with the order reference and the new address to: email@example.com.
In case of change of destination, the shipment could be delayed by 2-3 working days.
IS IT POSSIBLE TO PERSONALLY COLLECT THE ITEMS PURCHASED?
Yes: it is possible to collect the items personally, and therefore have no additional transport and assembly costs. See the delivery conditions for more information
WHERE CAN I COLLECT MY PURCHASED ITEMS?
The collection takes place at the Cargo warehouse: via Privata A. Meucci n. 43, Milan, from Tuesday to Sunday, from 2.00 pm to 7.30 pm, Saturday and Sunday from 10.30 am to 7.30 pm.
WHEN CAN I COLLECT MY PURCHASED ITEMS?
Once the items included in your order are ready, you will receive an email informing you of availability and providing you with the necessary information for collection.
The goods must be collected within 15 (fifteen) days from the notification of availability, from Tuesday to Sunday from 14:00 to 19:30, Saturday and Sunday from 10.30 to 19.30.
For each day of delay, a deposit fee of € 2.50 per day will be applied, up to a maximum of additional 15 (fifteen days); after this deadline, the sales contract is considered dissolved: HighTech S.r.l. will refund through a PURCHASE COUPON of the value corresponding to the goods not collected.
ARE THE PRODUCTS DELIVERED ASSEMBLED?
The items are packed for transport and they are not assembled.
It is always necessary to check the volume of the disassembled and packed items and the dimensions of the compartments of the car / van used for collection.
IS THERE AN ASSEMBLY SERVICE? HOW MUCH DOES IT COST?
Due to the peculiar characteristics of some items for sale on our website, we suggest you the home delivery service with assembly. For more info and quotations, please write to firstname.lastname@example.org, fabrizio.casolaro@cargomilano, email@example.com.
IS THERE AN AFTER SALES ASSISTANCE SERVICE?
Customer Service is a direct line with HighTech S.r.l. for all your needs: find all the references in the dedicated section.
HOW CAN I PAY FOR MY ONLINE PURCHASES?
The payment of orders placed through the site takes place via:
- CREDIT CARD
- BANK TRANSFER
For online orders, full prepayment is required, including any delivery and / or assembly costs.
For any information relating to online purchases, please read the Payments page.
HOW CAN I GET THE CARGO CARD? WHAT ADVANTAGES DOES IT RESERVE?
The Cargo Card is a totally free Loyalty Card, which does not involve any purchase obligation or subscription costs. The Cargo Card allows the Cardholder to take advantage of promotions, vouchers, information (newsletters), financing and invitations to special events.
You can get the Cargo Card directly from the Site, by registering and activating it immediately. If you wish, you can then go to one of our Cargo and HighTech points of sale to collect your Cargo Card: it will be sufficient to provide all your info and the Cargo Card will printed. We remind you that it is not possible to request the shipment of the Cargo Card by post.
HOW CAN I CHANGE THE DATA PROVIDED FOR REGISTRATION OF THE CARGO CARD?
Changing your data can be essential in the case, for example, of the email address change. By updating it, you will be constantly informed of all the news, events and promotions thanks to the HighTech S.r.l newsletter.
The simplest system is to modify the registration from your personal area of the site.